Hi! This is our privacy policy and, if you landed here, it means that you want to learn how we process your personal data at Pinks and Greens and how we protect your privacy. We won’t let you down!
248 Columbia Turnpike
Suite 304
Florham Park NJ 07932
ESSENTIAL INFORMATION WE COLLECT
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:
● remember who you are after you log in so that you do not need to authenticate at each click;
● monitor if our website is running with the high performance we are dedicated to providing;
● let you browse between products without having to start back from the home page at each click;
● remember if you put something in your shopping cart before you decide to checkout; and
● control that your data is processed securely.
We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.
ORDER INFORMATION YOU EXPRESSLY PROVIDE
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.
ACCOUNTS
You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. NOTE: This will NOT store or remember you credit card or debit card information.Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also you the possibility to easily withdraw your consent and delete your account. Just connect with us at the CONTACT US at the bottom of the page.
PARTIAL PURCHASES
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away. Review:s If you have completed a purchase, we may send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
PERSONALIZATION
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.
COOKIES
We use cookies to recognize you and your preferences to make shopping easier and provide you with a customized experience on our website. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. Cookies do not contain any personally identifiable information such as your name, address or any financial information on your computer. Pinks and Greens places a unique user ID number on your cookie which allows us to access information that will improve your shopping experience - such as holding items in your shopping bag, accessing your address book, or providing you with customized pages based on your past viewing or purchasing preferences. We also use cookies to track traffic to different parts of the website in order to make improvements and optimize your shopping experience.
If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser's help section for instructions.
OTHER USES OF PERSONAL DATA
Any data from cookies may be shared with Klaviyo, Privy, and Looker - our third-party systems. Pinks and Greens does not sell or otherwise share your personal information with anyone else, such as advertising agencies or marketing companies. We only send marketing information to those customers who specifically sign up for our mailing list. Marketing information sent by Pinks and Greens may be sent by Us as part of a cross-promotion or other collaboration with other companies or brands, but we do not disclose personal information to such companies or brands.
Pinks and Greens will share your personal information internally with those staff members who need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. Authorized Pinks and Greens service providers may also have access to this information in order to carry out their responsibilities. Outside of these activities, we will not disclose your personal information to any third party without your written consent unless required to do so by law.
You have the right to ask Pinks and Greens to tell you what information Pinks and Greens holds about you, and to request that we change, correct or destroy this information (unless the law requires or entitles Us to keep this information).
For any questions on this policy, please write an e-mail to help@pinksandgreens.com.
If you wish to see what data Pinks and Greens has for you, our guest and user, please write an e-mail to help@pinksandgreens.com.
If you wish to request that Pinks and Greens deletes all information about you, please write an e-mail to help@pinksandgreens.com. Pinks and Greens will delete/destroy the records that Pinks and Greens holds about you, with the exception of any information that Pinks and Greens has to retain in order to satisfy legal or statutory requirements.
HOW DO WE PROCESS YOUR INFORMATION?
We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce. Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services.
● Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. We use PayPal and Braintree payment processing systems to process your transaction.
● Shipping: We integrate with a number of shipping companies to fulfill your orders, including ShipHero, United States Postal Service and FedEx. Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.
HOW CAN YOU CONTROL YOUR PERSONAL DATA?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.
HOW LONG DO WE KEEP YOUR DATA?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it as the law requires us to do so.
DO WE HAVE ANY LEGAL OBLIGATIONS HANDLING YOUR DATA?
Many. We might need to share your personal information to comply with applicable legal obligations. We are legally required to retain records for tax reasons or fraud detection.
WHO CAN YOU REACH OUT TO FOR PRIVACY MATTERS?
You can contact our Data Privacy Leader here:
Pinks and Greens
248 Columbia Turnpike
Suite 304
Florham Park NJ 07932
If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority.
PRIVACY UPDATES
If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will send an email to all customer accounts notifying you of significant updates.